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Collections Specialist in Cincinnati, OH at First Cash

Date Posted: 12/20/2018

Job Snapshot

Job Description

At FirstCash, Inc. (First Cash Pawn, Cash America Pawn, Cashland, & other brands), we take pride in our employees because they are talented, considerate individuals who are passionate about building trusted relationships with each other, our customers, and our community. Our unwavering commitment to provide an environment of integrity and fairness is only equaled by our desire to develop and empower each person to reach their full potential. We are a fully diverse organization built on the uniqueness of our customers and our employees. We've discovered it pays to be different! Will you come join us? 
Our Collections Specialists work all levels of assigned collection queues (0-180 days) to meet monthly recovery goals on returned items and to reduce delinquency rates. They meet goals by contacting customers via phone and/or mail. Required to follow collection protocol and established policies and procedures.
Duties include, but are not limited to:
  • Work assigned collection files (pre-determined number of days), initiating calls, collection letters, skip tracing and other means necessary to recover delinquent accounts.
  • Follow up and provides supporting documentation on disputed accounts.
  • Identify systems issues and forward to TL/MGR for resolution.
  • Perform skip tracing for customer identification and asset location.
  • Suggest repayment solutions to customers if payment in full is not possible.
  • Identify uncollectibility of accounts and forward to third party or legal department for continued collection efforts.