Cash Advance Supervisor in Cleveland, OH at First Cash

Date Posted: 4/24/2018

Job Snapshot

Job Description

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At Cashland and Payday Advance, we take pride in our coworkers because they are talented, considerate individuals who are passionate about building trusted relationships with each other, our customers, and our community. Our unwavering commitment to provide an environment of integrity and fairness is only equaled by our desire to develop and empower each person to reach their full potential. We are a fully diverse organization built on the uniqueness of our customers and our coworkers. We've discovered it pays to be different! Will you come join us?

Cash Advance Supervisors have responsibility and accountability for carrying out the day-to-day operation of a Cash Advance location, including leadership and development of all store personnel, meeting or exceeding all financial goals and profitability and developing the location within the local business community. The Supervisor oversees all aspects of running a store including customer service, sales and marketing, meeting or exceeding performance objectives, and all other duties that support the growth and overall operation of the store as assigned by his/her Market Manager. Supervisors must comply with all Company policies and procedures, and must ensure proper company standards of quality in all areas of running the business.

The starting typical hourly pay range is $15.00 - $16.00 with potential monthly bonus incentive.

General Duties and Responsibilities:

  • Create and promote a customer-friendly atmosphere in the store by greeting and meeting each customer in a friendly and helpful manner. Assist customers with loan process, including without limitations, answer all customer questions and concerns in person as well as over the phone.
  • Manage all administrative processes and procedures within the store, including without limitations, auditing, reminder calls, local store marketing, store presentation, cash drawer balancing, daily banking procedures, store opening and closing activities, store systems, security checks, daily reports, and all other duties as assigned.
  • Review store's daily operating, production, and performance reports, communicating results to staff and setting goals for associates that will maximize store profits. Make any necessary changes in operations that maximize the use of store assets, control loan balance, and generate new business through the use of local marketing.
  • Satisfy or exceed goals for each area of responsibility: Financial (including loan balance, collections, and profitability), Customer Relations, Store Standards, and Human Resources (recruit and retain quality associates).
  • Provide security (without limitation) for confidential data maintained at the store. Insure cabinets remain securely locked as required by company operating standards. When appropriate, properly destruct documents by following designated company operating procedures.
  • Develop and implement store marketing plan, sales strategies, and marketing objectives. Implementation includes but not limited to; developing marketing relationships with local businesses, posting marketing materials at nearby establishments and developing and retaining a viable customer base.
  • Source and recruit associates, ensuring each individual employed is the best available talent for the store.
  • Train associates to insure the development needs meet prescribed Company standards.
  • Lead and direct associates to accomplish performance and marketing goals and objectives.
  • Evaluate performance of associates, giving each individual consistent and fair feedback on his/her performance on an ongoing basis.
  • Implement, test, and maintain internal controls for store including security, audit procedures, and cash controls.
  • Provide clear and concise communication to store coworkers so that all coworkers understand store's mission and profit objectives. Communications should take on the form of meetings, memos, and general bulletin board postings.

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