Physical Security Support Specialist in Fort Worth, TX at First Cash

Date Posted: 5/25/2018

Job Snapshot

Job Description

Purpose of Role

This position is responsible for assisting the Director of U.S. Security/Investigations in the support of shop level and corporate physical security, including phone support, daily exception reporting, arranging and following up with FirstCash shops and vendors on service and billing issues. Also work with law enforcement, legal, facilities, field investigators, security personnel and shops on security video retrieval and a wide range of loss prevention support.

Specific Job Description

  • Assist the director in providing premium cost-effective security equipment and programs.
  • Support all locations with hardware, software, maintenance, repair and replacement programs.
  • Act as the liaison between physical security vendors and field operations.
  • Support and implement security plans as necessary to include emergency response, crisis and incident management, physical security and information protection.
  • Assist / support Security Analyst and Security Investigators as needed to accomplish mission.
  • Assist with and maintain physical security vendor relations and associated expense control.
  • Assist compliance/licensing with alarm permit needs as necessary.
  • Monitor and report false alarm activations and fines.
  • Monitor and report security camera/burglary alarm equipment problems and issues.
  • Assist in monitoring/reviewing billing to insure accuracy and timeliness.
  • Assist in researching disputes in billing and service issues.
  • Provide continual field training on proper use and care of all security equipment.
  • Provide video documentation upon request to law enforcement, legal and human resources departments.
  • Work in conjunction with the construction department and vendors to coordinate and schedule security design and installation for new facilities, remodels, repairs, etc.
  • Provide after hours (24/7) support in response to robberies, burglaries, investigations, security guard deployment, safe and GPS support.
  • Maintain knowledge of industry trends, current security issues and technology.
  • Perform other duties and special projects as assigned.