Every day is unique in our world and so is how and what you will learn. From drills to diamonds, gold to guitars you can count on your knowledge expanding day after day. We know that learning is essential to the success of our coworkers and we make sure it is.
We value leadership at all levels of the organization. And, when you’re ready to take your career to the next level, we offer leadership development and opportunities through succession planning to help you cultivate those leadership skills. We call it the Art of Leadership, and for us, it’s about a blended approach of individual experiences combined with leaders learning together to expand and grow.
As a company, we pride ourselves on our ability to not only keep employees engaged, but also on our ability to help employees grow. A big part of that for us is giving employees the tools needed to be empowered and take charge of their future and growth.
As business grows, so does the opportunity for advancement. With over 800 shops in 20 states, from Florida to Alaska you have a lot of potential for growth at Cash America. Our promote from within philosophy and extensive succession planning process has allowed many of our Shop Managers, District Managers, and Region Directors to get to the roles they are in today. A typical career path looks something like this.
Pawnbrokers are the heart of our business. They partner with the entire staff of the shop to ensure high levels of customer service on both the lending and retail side by engaging and interacting with customers to process sales and loan activity and transactions. Pawnbrokers will work with all levels of jewelry and general merchandise, as well as all financial solutions offered to customer base. This position also earns commission on everything they sell.
Our Shift Lead position plays a vital role in the shop. They assist in managing the customer relations atmosphere in the shop as well as aiding in the training of Pawnbrokers. They work directly with management to insure that operating standards meet and exceed our expectations.
The Assistant Manager Trainee will spend their first 8 weeks in our Management Training Program designed to get the trainee up to speed quickly. This program combines on-the-job experience with formal training (including classroom and e-Learning). The program is designed to provide you the knowledge, skills and abilities needed to help ensure your success at Cash America.
The Assistant Shop Manager partners with the Shop Manager to lead and develop store coworkers, and recruit and retain top talent. This role partners with the Shop Manager to maximize financial goals and manage Customer Relations and Customer Satisfaction. Leading by example and promoting our company values the Assistant Shop Manager sets the tone for a customer-centric environment.
For the first eight weeks of employment, the Shop Manager Trainees will participate in our Management Training Program, our fast track leadership development curriculum, designed to get the trainee up to speed in the most efficient way possible. This program combines on-the-job experience with formal training (including classroom and e-Learning) in an eight week program. In addition to your direct supervisor, you will be paired with a mentor to develop your skills. The program is designed to provide you the knowledge, skills and abilities needed to help ensure your success at Cash America.
Shop Managers are accountable for the day-to-day operations of the shop, promoting a positive and productive environment. They lead, coach and develop store coworkers, and recruit and retain top talent. They are responsible to maximize financial goals and manage Customer Relations and Customer Satisfaction. Leading by example and promoting our company values the Shop Manager sets the tone for a customer-centric environment.
The District Manager is responsible for developing and coaching a team of Store Managers/Supervisors (10-15 shops) who can successfully execute all company initiatives while ensuring that all financial results meet or exceed plan. They create and cultivate a high-energy, high-performing district where people want to work and grow.
The Region Director is responsible for providing leadership and strategic direction for an area of shops (between 90 and 120 locations). They attract, retain, and motivate the best talent available at all levels in the region.